Making good people great
Leadership & Personal Development, Strategic Management, Lean Six Sigma & Quality Tools
We were delighted to receive our first ISO9001:2015 certificate in April 2018 following several months of standardising and documenting best practice. Internal audits help us maintain certification and to ensure our processes continue to be robust, underpinning all our activities including Levy-funded programmes where compliance is critical.
We joined Wilko at the British Quality Foundation 2019 Awards ceremony having been shortlisted for a Collaboration Award for our work on supporting their strategic development by upskilling key people via levy-funded programmes.
Capella were winners of the Outstanding Achievement Award 2020 for our contribution to the development of the new Quality Practitioner apprenticeship standard. The Chartered Quality Institute's Outstanding Achievement Award 2020 was jointly presented to members of the Trailblazer group. Trailblazer groups are made up of employers that represent the occupation and who currently work in, or have experience of the sector, and intend to employ apprentices in it.
The Inspiring Leadership Award was presented to the Quality Practitioner Trailblazer Group for addressing the urgent need for more Quality Practitioners across sectors.
The first ever Quality Practitioner Apprenticeship standard will have long-term, far reaching impact and makes a significant contribution to education and talent development in quality management.
We were part of the Trailblazer Group that developed the new Quality Practitioner apprenticeship standard that provides a development programme for Quality professionals, enabling critical knowledge, skills and behaviours to be developed across all sectors. The group won these three awards for their collaborative work and excellent achievements.
We were thrilled to win the 2020 Quality Organisation of the Year Award. This prestigious award recognises the work we’ve done and the impact we’ve made in responding to the Covid-19 pandemic. Third party scrutiny, an opportunity for benchmarking and feedback are good reasons to enter the awards, but to win them feels great!
We were absolutely delighted to have been shortlisted for Charted Quality Institute’s Quality Organisation of the Year Award 2019. The four other finalists were:
We received a Highly Commended certificate at the 2016 Semta Skills Awards. This was a joint award with Toyota for our work on the development of a standardised Problem Solving programme that we rolled-out across several sectors.
Programmes at Green and Black Belt level were backed by government funding and resulted in average annual savings equivalent to 30:1 ROI. Many of the delegates have gone on to higher levels of study and have completed further improvement projects within their businesses.
We were invited to present at Brose’s annual Quality Week which included a series of honorary visitors and guest speakers plus workshops, training and fun activities. The aim was to increase awareness and knowledge of Quality and Product Safety. We focussed on a “don’t walk by” message for Problem Solving, focussing on the smaller things that we can all address every day – take a look at the presentation.
You can download Kate Smith's presentation here: Brose’s annual Quality Week (912 KB)
We co-delivered a presentation on Design for Six Sigma for a regional CQI event hosted by Shanghai Automotive.
We co-delivered a short module for a group of MBA students at Cambridge Judge Business School on the integration of Lean and Six Sigma.
Capella have provided a superbly structured programme, and have proven to be entirely supportive of delegates in completing their apprenticeship with confidence. Key to this has been the instructor’s knowledge of the subject matter, allowing him to apply the theory to a variety of scenarios in the delegates’ work. We have appreciated the instructor being approachable, flexible and understanding of the challenges of extra-curricula activity for people with busy jobs. All staff that we’ve engaged with at Capella have been professional, welcoming and clear in their communication.
Mark Robbins, Retail and Pension Operations Training and Communications, Fidelity International
Capella’s focus on developing long-term relationships and their continual search for innovative approaches to upskilling has enabled Toyota and many other employers to learn and apply best practice Problem Solving tools which deliver great outcomes for all. In our experience, no other training provider has taken such a lead role in the development of sector wide initiatives such as the Automotive Industrial Partnership and development of the ‘improvement suite’ of Apprenticeship standards. Capella constantly seeks innovative opportunities to deliver an excellent service to the learner and to the business.
Paul Fitzpatrick | Senior Manager | Toyota UK
We have found Capella really professional and flexible and their passion for delivering high quality training is a culture we have in common between us and has made working with them highly beneficial. Their knowledge of the automotive sector in particular has also been very useful and has simplified working together to create a really excellent training programme. In addition, they have managed to modify their usual commercial programmes in line with government approved apprenticeship standards, which has enabled us to utilise our Apprenticeship Levy to fund the training.
Chris Bauman | Group Managing Director
Capella are delivering the Business Improvement L4 programme to a cohort of 12 staff at our Barnard Castle site. We chose Capella after a series of meeting with Kate and her team and from day 1 we have been impressed with the professionalism, enthusiasm and knowledge of the team. The staff have really thrived on the learning schedule and through working with the programme tutors and we have had nothing but positive feedback. Internal changes on site have impacted on the programme delivery, which Capella took this in their stride, adapting delivery timelines, providing support and working with those facing change has added another dimension to the relationship that has been developed between the site and Capella. While still in delivery mode GSK already believes that the programme has been a success for all involved and we look forward to its completion and sharing that success within the organisation.
Tim Buchanan | Apprenticeship Vendor Manager | Talent, Leadership and Organisation Development- Centre of Excellence
Capella worked closely with Wilko to deeply understand our needs at a strategic and operational level, helping us to jointly explore a range of options to meet these needs. Capella have an experienced team of Lean Six Sigma experts. Their programme design, management expertise and resources are second to none. Wilko have been allocated a dedicated Account Manager which helps us ensure the learner is always front of mind. Capella’s programmes have developed the knowledge, skills and drive of our Wilko delegates to seek and implement improvements in every process, constantly reducing costs, waste and inefficiencies. Capella also enabled Wilko’s leadership of continuous improvement to be showcased through the publication of an extensive article for the Chartered Quality Institute's Quality World magazine.
Teresa Ward, Wilko Talent Programme Manager, Wilko
I would sincerely like to thank you again and the fabulous team at Capella for the dedication shown in achieving the Black Belt qualification. It is such a pleasure to work so closely with passionate professional people and I hope our partnership continues to grow especially with the role out of the new standards.
Richard Bates, Managing Director, Qualitrain
"Capella are a company that keep to their word, they have supported me fully during and even after my projects have been completed. The coaching team are always on hand to help with any issues and often put themselves out to ensure support is available. Highly recommend anyone looking to progress their career to take a look at Capella."
Chris Woodcock, Jaguar Land Rover