Improvement Apprenticeship Learner Case Studies

As part of National Apprenticeship Week, we wanted to share a couple of Improvement Apprenticeship learner case studies.

So we caught up with Amanda Beable, Head of Transformation at Hampshire County Council – Universal Services Directorate, who recently completed the Level 6 Improvement Leader apprenticeship with Capella.

Improving outcomes ENERGISES people
“I first became interested in the world of Improvement in customer service management at a previous company. I’ve seen how energising it can be when everyone is driven to improve outcomes in an aligned and motivating culture, I wanted to gain knowledge and develop the leadership skills that would allow me to develop such a culture within my team at HCC, gaining a Lean Six Sigma Master Black Belt qualification as part of this apprenticeship has certainly helped this”.

Apprenticeships are well established and organised
“I’m a very curious person and with that comes a natural interest in learning. I also want to make a difference in my work, and so taking a course in which I’d learn about how to improve things for customers and team members seemed a very good fit. An apprenticeship was an obvious route to take due to both the apprenticeship levy and how well established and organised the apprenticeship process is within HCC”.

Driving an improvement culture
“I wanted to gain both a greater understanding behind the theory of improvement leadership as well as knowledge of key tools that I can practically implement to improve the work of my team. I also wanted to understand how to nurture the behaviours in both myself and my team that would drive an improvement culture across everything we do”.

Transferable skills are the building blocks for a successful career
“I think HCC is very good at developing skills for life, with many in-house training opportunities available as well as the ability to undertake an apprenticeship. These are skills that are transferable across roles and sectors and are the building blocks for a successful career.”

Practical and strategic skills for the longer term
“The learning has been helpful both in a practical way (new tools and concepts that can be used within our work) as well as in a strategic way. I am currently bringing together previously quite separate teams within the Transformation service that I lead, as part of a wider restructure. Change management, situational leadership and the Shingo guiding principles models have in particular been exceedingly useful to reflect on to better understand how to lead through this uncertain time, in order to build a successful and motivated team for the longer term”.

And finally, what would you say to other leaders?
“If you’re interested in making work better for your team and improving yourself as a leader, then definitely consider this apprenticeship. It takes a lot of work, which is made easier if you can directly relate your learning to the work you do”.

For further information about the Level 6 Improvement Leader click here (opens a new page)


  • Capella have provided a superbly structured programme, and have proven to be entirely supportive of delegates in completing their apprenticeship with confidence. Key to this has been the instructor’s knowledge of the subject matter, allowing him to apply the theory to a variety of scenarios in the delegates’ work. We have appreciated the instructor being approachable, flexible and understanding of the challenges of extra-curricula activity for people with busy jobs. All staff that we’ve engaged with at Capella have been professional, welcoming and clear in their communication.

    Mark Robbins, Retail and Pension Operations Training and Communications, Fidelity International

  • Capella’s focus on developing long-term relationships and their continual search for innovative approaches to upskilling has enabled Toyota and many other employers to learn and apply best practice Problem Solving tools which deliver great outcomes for all. In our experience, no other training provider has taken such a lead role in the development of sector wide initiatives such as the Automotive Industrial Partnership and development of the ‘improvement suite’ of Apprenticeship standards. Capella constantly seeks innovative opportunities to deliver an excellent service to the learner and to the business.

    Paul Fitzpatrick | Senior Manager | Toyota UK

  • We have found Capella really professional and flexible and their passion for delivering high quality training is a culture we have in common between us and has made working with them highly beneficial. Their knowledge of the automotive sector in particular has also been very useful and has simplified working together to create a really excellent training programme. In addition, they have managed to modify their usual commercial programmes in line with government approved apprenticeship standards, which has enabled us to utilise our Apprenticeship Levy to fund the training.

    Chris Bauman | Group Managing Director

  • Capella are delivering the Business Improvement L4 programme to a cohort of 12 staff at our Barnard Castle site. We chose Capella after a series of meeting with Kate and her team and from day 1 we have been impressed with the professionalism, enthusiasm and knowledge of the team. The staff have really thrived on the learning schedule and through working with the programme tutors and we have had nothing but positive feedback. Internal changes on site have impacted on the programme delivery, which Capella took this in their stride, adapting delivery timelines, providing support and working with those facing change has added another dimension to the relationship that has been developed between the site and Capella. While still in delivery mode GSK already believes that the programme has been a success for all involved and we look forward to its completion and sharing that success within the organisation.

    Tim Buchanan | Apprenticeship Vendor Manager | Talent, Leadership and Organisation Development- Centre of Excellence

  • Capella worked closely with Wilko to deeply understand our needs at a strategic and operational level, helping us to jointly explore a range of options to meet these needs. Capella have an experienced team of Lean Six Sigma experts. Their programme design, management expertise and resources are second to none. Wilko have been allocated a dedicated Account Manager which helps us ensure the learner is always front of mind. Capella’s programmes have developed the knowledge, skills and drive of our Wilko delegates to seek and implement improvements in every process, constantly reducing costs, waste and inefficiencies. Capella also enabled Wilko’s leadership of continuous improvement to be showcased through the publication of an extensive article for the Chartered Quality Institute's Quality World magazine.

    Teresa Ward, Wilko Talent Programme Manager, Wilko

  • I would sincerely like to thank you again and the fabulous team at Capella for the dedication shown in achieving the Black Belt qualification. It is such a pleasure to work so closely with passionate professional people and I hope our partnership continues to grow especially with the role out of the new standards.

    Richard Bates, Managing Director, Qualitrain

  • "Capella are a company that keep to their word, they have supported me fully during and even after my projects have been completed. The coaching team are always on hand to help with any issues and often put themselves out to ensure support is available. Highly recommend anyone looking to progress their career to take a look at Capella."

    Chris Woodcock, Jaguar Land Rover